Refund and Cancellation Policy

Last updated: July 2, 2026

Refund eligibility depends on the project stage, completed work, approved milestones and non-recoverable third-party expenses. A project-specific written proposal, agreement or invoice may set out additional or different terms for a specific engagement, and that document controls where it conflicts with this general policy.

Project-Specific Proposal Controls

Where a written proposal, agreement or invoice includes project-specific refund or cancellation terms, those terms apply instead of the general guidance below.

Cancellation Before Work Starts

If a project is cancelled before any design or development work has begun, this is reviewed on a case-by-case basis according to the applicable proposal.

Cancellation After Work Starts

If a project is cancelled after work has begun, fees for work already completed are generally not refundable. Any remaining refund eligibility depends on the stage of the project.

Completed Work

Refunds are not provided for milestones or deliverables that have already been completed and approved.

Approved Milestones

Once a milestone has been reviewed and approved by the client, that portion of the project is considered complete for refund purposes.

Third-Party Costs

Third-party purchases made on the client's behalf may be non-refundable according to the provider's own terms. This includes items such as domain registrations, hosting plans, themes, plugins and software subscriptions.

Domain and Hosting Purchases

Domain names and hosting plans are typically non-refundable once purchased, in line with the domain registrar's or hosting provider's policy.

Themes, Plugins and Software Licenses

Purchased themes, plugins and software licenses are generally non-refundable once activated, in line with the vendor's own terms.

Payment-Processing Charges

Payment-processing charges incurred on a transaction are generally not refundable, even where a partial refund is issued.

Custom Work

Custom development, custom design and other bespoke work completed according to an approved scope is generally not refundable once delivered.

Delay Caused by Missing Client Content

If a project is delayed because required content, feedback or approvals are not provided by the client, this delay does not create refund eligibility for work already scheduled or completed.

Project Inactivity

Projects that remain inactive for an extended period due to lack of client response may be paused or closed. Refund eligibility in this case depends on the work completed at the time of inactivity.

Refund-Request Process

To request a refund review, contact us with your project details and reason for the request.

Review and Response

We will review each refund request individually based on project stage and completed work. We do not promise a fixed refund timeline unless one has been separately agreed in writing.

Contact Information

Refund and cancellation questions can be directed to:
contact@arlowebsecure.in
+91 98166 41934
Jathai (379), P.O. Cheog, Tehsil Theog, District Shimla, Himachal Pradesh 171209, India