Website Maintenance
Practical Website Maintenance for Ongoing Stability
Ongoing support for content updates, technical checks and platform maintenance, defined clearly in a maintenance proposal.
Maintenance Service Types
Content Updates
- Text and copy changes
- Image replacements
- Adding new pages or sections
- Minor layout adjustments
Technical Maintenance
- Reviewing site performance
- Checking broken links
- Reviewing form functionality
- General technical health checks
Backup and Recovery Planning
- Backups created before major updates
- Guidance on backup frequency for your platform
- Recovery approach discussed as part of your maintenance plan
Platform Updates
- Platform or plugin updates where applicable
- Compatibility checks after updates
- Monitoring for update-related issues
What Is Not Automatically Included
We do not claim 24/7 monitoring, guaranteed uptime, guaranteed recovery, or unlimited support. The following are generally treated as separate projects rather than routine maintenance tasks.
- Large feature additions
- Full redesigns
- Major structural changes
- Unlimited support requests
Emergency-Support Explanation
Urgent issues can be reported through the same contact method as routine requests. Exact response times, support hours and included tasks are defined in the maintenance proposal — we do not guarantee a specific emergency response time unless it has been agreed in writing.
Support Request Process
- Submit your request by email or the agreed contact method
- We review the request and confirm scope if needed
- The update is completed within the response window defined in your plan
- You are notified once the update is live
Frequently Asked Questions
Do you offer 24/7 support?
No. We do not claim 24/7 monitoring or support. Response times and support hours are defined clearly in your maintenance proposal.
What is included in website maintenance?
Maintenance can include content updates, technical checks, backups and platform updates. Exact included tasks vary by plan and are outlined in your proposal.
Do you guarantee uptime or recovery?
No. We do not guarantee uptime or guaranteed recovery outcomes. We follow reasonable backup and update practices as part of maintenance service.
What is not automatically included in maintenance?
Large feature additions, redesigns and major structural changes are generally treated as separate projects rather than routine maintenance tasks.
How do I request a maintenance update?
Support requests are typically submitted by email or through an agreed request process, as outlined in your maintenance proposal.
Need Ongoing Website Support?
Tell us about your current website and support needs, and we will explain the appropriate maintenance option.